Terms & Conditions

Welcome to Cheap Tow, these Terms and Conditions (“Terms”) govern your use of our website www.cheaptow.au (“Site”) and the services we provide (“Services”). By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. Introduction

Cheap Tow provides towing and roadside assistance services across Melbourne, Victoria, and interstate areas. These Terms & Conditions apply to all users of our services, whether booked online, over the phone, or via third-party platforms.

2. Use of the Site

Eligibility:
By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

Account Registration:
To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary.

Account Security:
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Prohibited Activities:
You agree not to use the Site for any unlawful purpose or in violation of any applicable laws. You also agree not to interfere with or disrupt the Site or servers or networks connected to the Site.

3. Services

We offer a range of towing and support services including but not limited to:

General car towing
Emergency towing
Prestige vehicle towing
Roadside assistance
Breakdown support
Forklift towing
Auction towing
Caravan towing

We reserve the right to refuse service in certain cases, including unsafe conditions, illegal requests, or abusive behavior.

4. Booking & Cancellations

All bookings are subject to availability.
A confirmation will be provided via phone or email.
If you wish to cancel or reschedule a service, please notify us as early as possible.
In some cases, a cancellation fee may apply, particularly for last-minute cancellations or when a tow truck has already been dispatched.

5. Payments

While we take every precaution to tow your vehicle safely, Cheap Tow is not liable for pre-existing damage or mechanical issues that may worsen during transit.
Our responsibility ends once the vehicle is delivered to the agreed-upon location.
We are not responsible for delays caused by traffic, weather, or unforeseen events beyond our control.

6. Service Limitations

While we take every precaution to tow your vehicle safely, Cheap Tow is not liable for pre-existing damage or mechanical issues that may worsen during transit.
Our responsibility ends once the vehicle is delivered to the agreed-upon location.
We are not responsible for delays caused by traffic, weather, or unforeseen events beyond our control.

7. Customer Responsibilities

Ensure the vehicle is accessible and ready for towing.
Provide accurate information during booking.
Remain respectful and cooperative with our drivers and staff.

8. User Content

Content Ownership:
By submitting content to the Site (e.g., product listings, reviews, comments), you grant Cheap Tow a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content in connection with the Site.

Prohibited Content:
You agree not to submit any content that is unlawful, defamatory, infringing, or otherwise harmful. Cheap Tow reserves the right to remove any content that violates these Terms.

9. Intellectual Property

Ownership:
All content and materials on the Site, including text, graphics, logos, and software, are the property of Cheap Tow or its licensors and are protected by intellectual property laws.

Limited License:
You are granted a limited, non-exclusive, non-transferable license to access and use the Site for your personal use. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

10. Liability & Insurance

Cheap Tow has insurance to cover its operations; however, customers are responsible for ensuring their own vehicle insurance is up to date.

11. Modifications to the Site and Services

We reserve the right to modify, suspend, or discontinue any part of the Site or Services at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Site or Services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts located within Australia to resolve any legal matter arising from these Terms.

13. Changes to These Terms

We may update these Terms from time to time, changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Cheap Tow
Phone: +61 470 320 481
Email: info@cheaptow.au